What is our shipping options ?
Because our customers time and money is valuable ....
We use only express shipping using DHL or in rare cases Aramex , only 12 $ extra , 3 - 7 days only usuall ( otherwise will be announced ) , tracking available , you get your item in a nice gift box delivered door to door not to po box usually .
More details :
It is a gift I need a gift box ?
All our jewelry is shipped in nice gift boxes
Do we customize rings ?
We only customize Arabic calligraphy names jewelry in our made to order section , we do not customize rings but we always consider our customers suggestions in our future listings
I like a setting but I prefer another stone ?
Contact us please if the stone size that fit perfectly is available , it is always our pleasure to serve you .
Do we accept returns ?
Yes we do , no questions and we full refund , please read our policies for more information and some exceptions .
My ring size is not between options ?
Select the nearest size and leave a note with your exact size .
I have my UK or French ring size I do not know my Us size ?
Choose any size and leave a note of the size you know .
Do you sell wholesale ? I need discounts ?
We sell retail only we do not sell wholesale yet , but we offer 10 % discounts for orders more than 1000 $ (gold items not included).
Contact us please for multiple sizes of the same item and for the discount code .
I need more than one piece of the same item the shop shows only one ?
Please contact us to see if this can be available .
How I can polish my piece of jewelry ? and how I can take care of it ?
As all fine jewelry pieces our jewelry needs cleaning from time to time ,
simply rub the ring ( or any piece of jewelry ) with soft cloth from time to time will be enough to shine again , cleaning with warm water and drying with soft cloth will be good for pieces not cleaned for long time .
Try always to keep your jewelry in a closed box while not wearing it .
And avoid chemical substances like chlorine ( in pool water) or any similar harmful materials .
Remember we are always ready to polish and repair our jewelry again , do not hesitate to contact us for help .
What is our processing time and when my order will be shipped ?
Processing time is the time we need before we ship any order .
For all our store sections except for made to order products , we need ( 1 - 7 ) working days usually , Fridays and Sundays are holidays .
Made to order items processing times vary and are written in the description of each item .