Free DHL shipping for 200$ & more orders -About 10 days from order to delivery time (except made to order) - click here for full collection

FAQ


What is our shipping options ?

Because our customers time and money is valuable ....
We use only express shipping using DHL or in rare cases Aramex , only 12 $ extra ( we pay much more ) , 3 - 5 days only , tracking available , you get your item in a nice gift box delivered door to door not to po box usually .

More details :

- Shipping costs :
 
DHL $0.00 – $50.00                                                                                        cost $20.00
DHL $50.00 – $499.00                                                                                    cost $12.00
free shipping for minimum silver quantity
$500.00 and up                                                                                                cost $ 0
FEDEX shipping for gold with insurance .
$0.00 and up                                                                                                    cost $75.00

Do we customize rings ?

We only customize Arabic calligraphy names jewelry in our made to order section , we do not customize rings but we always consider our customers suggestions in our future listings

I like a setting but I prefer another stone ?

Contact us please if the stone size that fit perfectly is available , it is always our pleasure to serve you .

Do we accept returns ?

Yes we do , no questions and we full refund , please read our policies for more information and some exceptions .

My ring size is not between options ?

Select the nearest size and leave a note with your exact size .

I have my UK or French ring size I do not know my Us size ?

Choose any size and leave a note of the size you know .

Do you sell wholesale ? I need discounts ?

We sell retail only we do not sell wholesale yet , but we offer 10 % discounts for orders more than 1000 $ (gold items not included).
Contact us please for multiple sizes of the same item and for the discount code .

I need more than one piece of the same item the shop shows only one ?

Please contact us to see if this can be available .

How I can polish my piece of jewelry ? and how I can take care of it ?

As all fine jewelry pieces our jewelry needs cleaning from time to time , 
simply rub the ring ( or any piece of jewelry ) with soft cloth from time to time will be enough to shine again , cleaning with warm water and drying with soft cloth will be good for pieces not cleaned for long time .
Try always to keep your jewelry in a closed box while not wearing it .
And avoid chemical substances like chlorine ( in pool water) or any similar harmful materials .
Remember we are always ready to polish and repair our jewelry again , do not hesitate to contact us for help .

What is our processing time and when my order will be shipped ?

Processing time is the time we need before we ship any order .
For all our store sections except for made to order products , we need ( 1 - 5 ) working days , Fridays and Sundays are holidays .
Made to order items processing times vary and are written in the description of each item .


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